Aviano Support

Get help

Email support@avianoapp.com with a description of the problem, your app version, and any steps that reproduce it. Never send a password, one-time code, access token, or full booking reference.

Report abuse

Open another person's profile, choose the profile-actions menu, then select Report profile or Block user. Reports enter Aviano's moderation queue. Blocking removes the relationship and hides both profiles and shared flights from each other.

For an urgent safety concern, submit the in-app report first, then email support@avianoapp.com with the subject Urgent safety report and the reported username. If someone is in immediate danger, contact local emergency services; Aviano is not an emergency service.

Appeal a moderation decision

Email support@avianoapp.com with the subject Account appeal, your username, and the decision you want reviewed. We aim to provide an initial response within 48 hours; complex reviews may take longer to resolve.

Incorrect flight data

Open the flight, select Report incorrect data beside Share, and choose the affected field. Aviano reviews the source snapshot before correcting or refreshing provider data.

Account deletion

In the app, go to Settings → Account → Delete Account. The request remains pending for 24 hours, and you can cancel it from Settings during that window. After the window closes, Aviano processes the deletion. Deleting Aviano data does not cancel an Apple subscription; manage billing from your Apple subscriptions screen first if needed.